Research Services
Kinetic Flow has:
- Vast experience working with, and an understanding of, the developmental disabilities community, especially in California;
- A long history of providing accurate, relevant research and data management;
- Extensive qualitative and quantitative research experience; and
- A unique ability to combine private business practices with non-profit and governmental environments, providing clients with organizational development and strategic planning resources that are invaluable.
Kinetic Flow has conducted interviews with more than 55,000 Californians with developmental disabilities, or those at risk of developing disabilities, and their families; over 1,000 employees of regional centers; nearly 1,400 private and non-profit service providers who contract with regional centers; and more than 1,000 interviews with community stakeholders, such as state and federal agencies.
Kinetic Flow is actively monitoring quality assurance with self-determination demonstration programs in Arkansas, District of Columbia, Louisiana, and Oregon, via consumer/family interviews, provider interviews, and review of state measures. All research plans, tools, data collection methodologies, analysis and reports are custom designed for each client and based on an organization’s individual goals and needs and focus on being person (respondent) centered. Results from these studies have been used to provide information for empowered consumer choice, further self-determination efforts, direct organizational development, quality improvements and increased efficiencies.
In addition, Kinetic Flow has volunteered to develop case studies for regional center quality assurance models, to develop a model for creating or setting (when necessary) self-determination budget projections to help organizations more accurately forecast individual and agency-level budgets, and work closely with service providers to increase their effectiveness and efficiency in meeting their goals.
How Kinetic Flow’s client-based research services work:
We customize our services to best utilize our resources and our clients– providing information services that are cost-effective and time-efficient.
While each project is personalized to the organization’s needs and resources, information and research services may include:
- Analysis
- Cost Analysis and Projected Budgeting
- Data Collection (qualitative and quantitative) – telephone (CATI, TATI, RDD), mail, in-person (one-on-one or focus group), on-line (e-mail or web-based, intercepts, Delphi studies, etc.
- Data Processing and Management
- Information Management
- Methodology Design and Development
- Project Coordination and Management
- Quality Assurance
- Reporting/Presentation of Results
- Survey Design and Development
- Statistical Analysis
- Strategic Planning and Organizational Development
- Training and Coaching
Health and Human Service organizations have used these services to:
- Gauges organizational performance;
- Measures the cost effectiveness of programs;
- Assess quality of life and satisfaction outcomes, including consumer, family, service coordinator, and service provider satisfaction; and
- Measure individual outcomes.
Recent Projects
During the past few years, staff of Kinetic Flow have conducted the following research projects. Information on studies conducted before this are available upon request.
- Alta California Regional Center
- 2002-03 Consumer Satisfaction Study
- 2002-03 Service Provider Satisfaction Study
- Arkansas’ Department of Developmental Services
- 2003 Oregon Technical Assistance Corporation (OTAC) Consultant: 2002 Centers for Medicare and Medicaid Services (CMS) Real Choice Systems Change Grant Funding Proposal: Arkansas One-Stop
- 2003-07 Oregon Technical Assistance Corporation (OTAC) Consultant: 2002 Centers for Medicare and Medicaid Services (CMS) Real Choice Systems Change Grant Implementation Team
- 2003 Division of Developmental Disabilities: Community Integration Personal Assistance Services and Supports (PASS) to Explore New Service Delivery Models (Goal Three) Funding Proposal
- Association of Regional Center Agencies (ARCA)
- 2012-13 Consulting
- 2013-16 Strategic Planning Process, including a Board Strategic Thinking Survey and Organizational Assessment
- Automotive Technical Research Group, LLC.
- 2009 Grant Proposal to the U.S. Department of Energy, Advanced Research Projects Agency – Energy Funding Opportunity, Recovery Act
- Beginning Technologies
- 2009 Grant Proposal to the U.S. Department of Energy, Advanced Research Projects Agency – Energy Funding Opportunity, Recovery Act
- California State Council on Developmental Disabilities
- 2002-05 State Council on Developmental Disabilities, Area Boards on Developmental Services Merger Environmental Scan
- California State University Sacramento, Dept. of Applied Research
- 2008 Movers Study, Survey Instrument Adaptations and Interviewer Training
- Chapman University
- 2001 AAC Technologies, Quality of Life Studies
- CHANCE, Inc.
- 2010-11 Client Management Database Solutions
- 2009 Start-up Grant Funding Proposal to Bank of America
- 2009 Client Satisfaction Evaluation
- 2008 Roommate Matching Funding Proposal to State Council on Developmental Disabilities
- 2008 Client Satisfaction Evaluation
- 2006 Housing Needs Assessment
- Central Valley Opportunities Center (in collaboration with Pathways Facilitation)
- 2016-18 Strategic Planning Process
- Chula Vista Bombers Baseball
- 2009 Non-profit Start-up Consulting
- Committee on Sexuality for People with Developmental Disabilities
- 1999 Strategic Planning Retreat and Facilitation
- Community Options, Inc.
- 2005 Family Home Agency Service Delivery Review
- 2003 Family Home Agency Service Delivery Review
- Competitive Insights
- 1993-2003 Confidential Competitive Data Analysis for Market Strategies and Proposals
- Darkness to Light
- 2003 Consulting: Stewards of Children Child Sexual Abuse Prevention Initiative Funding Proposal
- Disability Navigators, Inc.
- Disability Compass Funding Proposal to North West Healthcare Foundation
- Disability Compass Funding Proposal to Meyers Foundation
- District of Columbia, Health and Human Services (Medical Assistance Administration)
- 2005-06 Consumer-Directed Services Program Pilot
- 2004-05 Consultant: Management of a Consumer Directed Program for Persons with Developmental Disabilities Funding Proposal
- Family Housing Corp.
- 2005 Community Placement Plan Funding Proposal to Eastern Los Angeles Regional Center
- Golden Gate Regional Center
- 2010-11 Legislative Analysis: Proposal for a Consolidated Quality Management System (with Turkington Ruhl Consulting)
- 2010 Quality Management Redesign Consultants Retreat
- 2006 Employment Services Survey
- 2006 Autism Services Survey
- 2006 Executive Director 360 (with RJSwarr Consulting)
- 2006-2007 Bay Area Quality Management System: National Core Indicators Data Collection
- 2003-2005 Bay Area Quality Management System: National Core Indicators Data Collection
- Human Services Research Institute
- 2003 Consulting: Nevada Funding Request to Centers for Medicare and Medicaid Service (CMS) Money Follows the Person Rebalancing Initiative
- Louisiana Department of Health and Hospitals
- 2005-07 Rebalancing Initiative
- Natren
- 2010 Consulting: Funding Strategy
- North Los Angeles Regional Center
- 2002-03 Individuals Community to Work Transportation Assessment
- Options CCNBC
- 2004-05 Traumatic Brain Injury (TBI) Funding Proposal
- Oregon Technical Assistance Corp.
- 2005 Consulting: Oregon Technical Assistance Corporation Training and Technical Assistance Individual Support Plan and Person Centered Planning Competitive Services Proposal
- 2005 Oregon Technical Assistance Corporation Direct Care Staff on the Oregon Intervention System (OIS) Competitive Services Proposal
- 2005 Oregon Technical Assistance Corporation Crisis Services Competitive Services Proposal
- 2005 COMPASS
- 2004-2005 California Department of Developmental Services: CADDIS Software Review and Analysis
- 2004-05 Robert Wood Johnson Funding Proposal: Better Jobs Better Care in Nursing Implementation and Evaluation
- 2004, Consultant: State of California Department of Developmental Services Independent Plus Waiver Services Training and Implementation
- 2004 Consultant: Arizona Fiscal Intermediary Funding Proposal
- 2003 Robert Wood Johnson Funding Proposal: Better Jobs Better Care in Nursing Funding Proposal
- 2003 Empowerment Initiative Brokerage Funding Proposal
- 2003, Consultant: The State of Hawaii, Development Disabilities Division
- Community Integration Personal Assistance Services and Supports (PASS) for Project Implementation
- 2003, Consultant: The State of Ohio, Department of Mental Retardation and Developmental Disabilities
- Self-Determination in a Medicaid Environment
- 2002 State of Oregon Mental Health and Addiction Services: Mental Health Pilot Brokerage Competitive Services Proposal
- Oregon Empowerment Initiative
- 2003-05 Brokerage Pilot Effectiveness Survey
- Quality of Life Connections
- 2006-2010 Consulting: Funding Strategies and Grant Proposals
- R & D Transportation Services, Inc.
- 2004 Golden Gate Regional Center Transportation Services Audit
- 2001-02 Tri-Counties Regional Center Transportation Services Evaluation
- 2000-01 Tri-Counties Regional Center Transportation Services Evaluation
- Redwood Coast Regional Center
- 2014 Strategic Planning Retreat
- 2014 Strategic Thinking Survey
- 2014 eBilling Survey
- 2013 Service Provider Satisfaction Survey
- 2013 Employee Satisfaction Survey
- 2010-11 Consumer Satisfaction Survey
- 2010-11 Employee Satisfaction Survey
- 2006 Consumer Satisfaction Survey
- 2006 Service Provider Satisfaction Survey
- 2006 Employee Satisfaction Survey
- Regional Center of the East Bay
- Robert Wood Johnson Foundation/ Oregon Works
- San Andreas Regional Center
- 2001-02 Residential Service Provider Satisfaction Study
- San Diego Regional Center
- 2015 Management Team Planning Facilitation
- 2015 Employee Satisfaction Survey
- 2011-12 Employee Satisfaction Survey
- CY2007 Needs Assessment
- San Gabriel/Pomona Regional Center
- 2015 Manager Review Survey
- 2013 Executive Director Review Survey
- 2012 Manager Review Survey
- 2010 Employee Satisfaction Survey
- 2010 Service Provider Satisfaction Survey
- 2007 Client Satisfaction Survey
- 2007 Client Intake Satisfaction Survey
- 2007 Service Provider Satisfaction Survey
- 2005 Satisfaction Survey Process Redesign
- 2005 Satisfaction Survey Process Review
- 2005 Director 360 Evaluation (with RJ Swarr Consulting)
- Scripps Chula Vista Emergency Room Physicians Group
- 2006 Employee Recognition (Oscars) Survey
- 2007 Employee Recognition (Oscars) Survey
- 2011 Recognition (Oscars) Survey
- Self-Determination Statistical Cost Modeling, 2002
- Shape-UpUS
- 2009 Consulting: Funding Strategies and Grants
- Tri-Counties Regional Center
- 2015 Services and Supports Survey
- 2015 Strategic Planning Support
- 2014 Services and Supports Survey
- 2013 Autism Services Survey
- 2012 Services and Supports Survey
- 2011 Services and Supports Survey
- 2010-11 Autism Services Survey
- 2009-11 Person Centered Thinking Funding Grants
- 2009-11 Employment Initiative Funding Grants
- 2010 Services and Supports Survey
- 2009 Services and Supports Survey
- 2008 Services and Supports Survey
- 2007 Services and Supports Survey
- FY2007-08 Autism Services Survey
- 2006 Services and Supports Survey
- 2005 Consumer Satisfaction Study
- 2004 Employee Satisfaction Survey
- 2003-04 Consumer Satisfaction Survey
- 2003 Executive Director 360 (with RJ Swarr Consulting)
- 2002-03 Consumer Satisfaction Survey
- 2002 Employee Satisfaction Survey
- 2002 Department of Developmental Services Early Start Program: Family Satisfaction Study
- 2002 Department of Developmental Service: Performance Contract Pilot Project: Consumer and Service Provider Satisfaction Surveys
- 2001-02 Consumer Satisfaction Study: Service Coordination and Individual Program Plan Evaluation
- 2001-02 Consumer Satisfaction / Quality of Life Study: Residential Facilities
- 2000-01 Consumer Satisfaction /Quality of Life Study: Intake, Early Intervention, Service Coordination and Supported Living Services (with Center for Outcome Analysis)
- 1999-2000 Consumer Satisfaction Study: Service Coordination
- 1998-99 Consumer Satisfaction Study: Independent Living Services
- Valley Mountain Regional Center
- 2013 Consulting: 2014-2019 Strategic Planning Process
- 2004 Day Program Assessment